Question Manager

This tool has proven to be a true revolution in knowledge management as an easy-to-learn and highly beneficial tool for any organisation which works with any amount of information requests, using employees’ strengths and knowledge to its maximum potential.

Overview

The QM System allows institutional staff to manage questions from ‘clients’. The workflow entails clients coming to the institution with a question, and then the question being offered to ‘experts’ to give answers. The answers are eventually packaged into a concise of question-answer pair that is made available to the client, and then for Google to archive. QM’s very simple and intuitive user interface hides a sophisticated workflow and error checking system, which ensures quality assurance and efficiency at the heart of the system.

A major feature of QM is its scalability. Institutions can choose to operate alone, on a single installation, or be part of a large group of institutions that operate together as a whole (e.g. national libraries).

Roles

The QM System defines the following roles for end-users:

1. Host – a person who works at the library and deals with the client.
2. Expert – a person who answers questions on a defined topic of expertise.
3. Day Manager (DM) – a person who may at any time use the Day Manager functions, to view system status, as well as managing tasks.
4. Administrator – a user who may add other users and perform administrative tasks, and can edit the final published question-answer pair.
5. Client – The person who asks the question in the first place.

Features QM provides the following features: Input of a question through a question form. The Host specifies the client’s details manually. This would be automated if a client database is available. The Host specifies the expertise classification in basic categories, for allocation to experts (e.g. SISO classifications). Publishing the answer to, email (to client), print, archive (HTML page). Full integration with BibWik. Statistics of QM functions (questions answered, timing of tasks etc).

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Screenshots

Please view some screenshots of Question Manager.